Question 1

Is SahaGol paid?

Accepted Answer

Usage as a player is entirely free. You only pay the pitch fee during reservation.

Question 2

How do I sign up?

Accepted Answer

Download the mobile app or register on the web. After phone/email verification, complete your profile.

Question 3

How do I delete my account?

Accepted Answer

Settings → Delete account. After the request, all your data is deleted within 30 days (end of KVKK retention period).

Question 4

What happens after I reserve?

Accepted Answer

The captain sets the payment rule. Players join the roster as they pay. Reservations that can't be completed are auto-cancelled.

Question 5

How does the waitlist work?

Accepted Answer

Once the roster is full, added players join the waitlist. When someone cancels, the next one is invited automatically.

Question 6

What is a duel match?

Accepted Answer

A 'find your rival' mode where two teams face off. You invite the opposing squad via SahaGol and chat before the match.

Question 7

Which payment methods do you accept?

Accepted Answer

All major debit/credit cards via iyzico, plus SahaGol wallet balance. 3D Secure is required.

Question 8

Do I get a refund if I cancel?

Accepted Answer

Cancel 24+ hours before match time: full refund. Within 24 hours: refer to the refund policy.

Question 9

Is my card data safe?

Accepted Answer

Your card data never reaches SahaGol servers or your browser. Transactions happen in the iyzico 3D Secure iframe.

Frequently asked questions

Membership & profile